Effective Date: 07 February 2026
At Baggiees, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your bag, we offer a straightforward return and refund process as outlined below.
Return Window
Customers have 180 days from the date of delivery to initiate a return. Returns requested after this period may not be eligible for a refund or exchange.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
- Unworn/Unused: The item must be in its original, unused state free from signs of use, stains, damage, and must not have been altered or customized in any way.
- Original Packaging: The item must be returned in its original packaging, including branded tags, labels, dust bags, and any protective coverings or inserts provided with delivery.
- Receipt or Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is necessary to begin the return, allowing us to process your request promptly and accurately.
Reasons for Return
Returns are accepted for:
- Defective or damaged products
- Incorrect items shipped
- Non-defective products (Customer reasons, such as change of mind, wrong size, or unwanted items).
Return Shipping Costs
Once the return is approved, Baggiees will cover the return shipping cost. You will receive a prepaid shipping label with detailed instructions. Please ensure the item is securely repackaged in its original packaging to avoid damage or loss during shipping.
Restocking Fee
Baggiees does not charge restocking fees for returned products. Eligible returns will receive a full refund according to this policy.
Return Process
To initiate a return:
- Contact contact@baggiees.store within 180 days of delivery
- Provide your order number, reason for return, and any supporting photos
- Once approved, we will send you a return shipping label and instructions on how to return the item.
Note: Items sent back to us without first requesting a return will not be accepted.
Ensure the product is securely packaged to prevent damage during transit.
Refund Process
After our team verifies and approves the returned item, we will proceed to initiate your refund. Important refund processing notes include:
- Refunds are typically issued within 10 days after your return has been approved and confirmed to meet all return criteria.
- The refund amount will be credited to the same payment method used during checkout whether credit/debit card or PayPal.
- Processing timelines may vary depending on your financial provider’s policies and can take additional days beyond our confirmation, which is outside our operational control.
Late Refunds
If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact our team at contact@baggiees.store We will promptly investigate with our payment partners and keep you informed throughout to ensure your refund is not delayed further.
Exchanges
We do not offer direct exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
CONTACT INFORMATION:
Business Name: Baggiees
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-05:00) EST
Business Number: +1 (904) 668-5049
Business Mail: contact@baggiees.store
Business Address: 5664 Paris Ave, Jacksonville Florida 32209, United States
