Effective Date: 12 September 2025
What’s Refunded:
Upon receiving your returned item, we will carefully inspect it to confirm that it meets our return eligibility criteria. If the item passes inspection, we will initiate a refund to your original payment method. Below are the key details of our refund process, designed to ensure a smooth, transparent, and efficient experience for every customer.
Refund Eligibility
Your refund request will be approved and processed if all of the following conditions are met:
- The returned item is unused, undamaged, and complies with our Return Policy, with original tags, labels, and protective packaging intact.
- A valid purchase receipt or transaction confirmation is provided, allowing us to verify your order and confirm eligibility.
- The return has been reviewed and formally authorized by our customer service team, ensuring it meets our terms and internal quality assurance standards.
How Refunds Are Processed
Once our team verifies and approves the returned item, we will initiate your refund. Please note the following:
- Refunds are typically issued within 10 business days after your return is approved.
- The refund amount will be credited to the same payment method used at checkout—whether credit/debit card, PayPal, or other platforms.
- Actual processing times may vary depending on your bank or payment provider, and additional delays beyond our control may occur once the refund is released from our system.
Refund Amount
The full purchase price of the item will be refunded, excluding any original shipping charges.
If the return is due to an error on our part—such as a damaged, defective, or incorrect product—we will cover return shipping costs and provide a prepaid return label, ensuring a hassle-free and cost-free process.
Late Refunds
If it has been more than 15 business days since your return was approved and you have not yet received your refund, please contact our team at contact@baggiees.store. We will investigate the issue with our payment partners and update you promptly to avoid further delays.
Partial Refunds
Partial refunds may apply in certain situations. You will be informed of any applicable deductions before the refund is issued. These may include:
- Returned items showing visible damage, wear, or use affecting resale condition.
- Returns missing essential parts, original packaging, or documentation.
- Returns submitted outside the 14-day return window that qualify for partial credit under limited conditions.
Exchanges
If you wish to exchange an item (such as for a different size, colour, or version), we recommend first returning the original item. Then, place a new order for the item you’d like instead.
We currently do not offer automatic exchanges to ensure each transaction remains traceable and standardized.
Need Support?
If you have any questions, concerns, or require assistance regarding a refund, our customer service team is here to help. Please contact us at contact@baggiees.store, and we’ll respond promptly with guidance tailored to your situation.
CONTACT INFORMATION:
Business Name: Baggiees
Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (GMT-05:00) (Monday to Friday)
Business Number: +1 (904) 668-5049
Business Mail: contact@baggiees.store
Business address: 2150 Meharry Ave, Jacksonville, FL 32209, United States
